cashplus terms & conditions
DEFINITIONS
"Account" means the prepaid account established by us in your name;
"Account Opening Date" means the date on which you open your Account by paying your Card Issue Fee and first
Monthly Subscription;
"APS" means Advanced Payment Solutions Limited;
"ATM card" means the card you receive from a retail outlet when you open your Account, which is temporary (until
your Prepaid MasterCard® Card arrives);
"Card" means either the ATM card or the accompanying Prepaid MasterCard Card;
"Prepaid MasterCard Card" means the permanent Prepaid MasterCard Card issued to you to run your Account;
"PIN" means the unique personal identification number which we provide to you to authorise transactions and to
withdraw cash from an ATM;
"Reload" means to top up or to add money to your Account;
"We", "us" or "our" means Broadcastle Bank Limited or Advanced Payment Solutions Limited acting on its behalf;
"You" or "your" means the individual holding the Account.
Note: These Terms and Conditions apply to all accounts.
Contact us by: web: see the web address printed on the reverse of your Card, Post: Customer Services, PO Box
52768, London, EC3P 3WR, Telephone: Customer Services: 0871 277 5599. Web Support: 0905 688 0088. Calls
to 0871 277 5599 charged at 10p per minute from BT landlines. Calls to 0905 688 0088 charged at 90p per minute
from BT landlines. Telephone calls to both numbers are charged to the nearest second and may be recorded. Calls
from other networks or outside the UK may cost more. Please contact your service provider for details.
1. FEES AND CHARGES
All Fees and Charges relating to the Card are detailed in the Fees Summary below. These Fees and Charges
form an integral part of these Terms and Conditions.
2. APPLYING FOR A PREPAID MASTERCARD CARD
2.1 To apply for a Prepaid MasterCard Card you must be at least 18 years old.
2.2 If you apply at a designated retail outlet you will need at least two forms of identification, one from each type
set out below:
- photographic identification such as a current passport or full UK driving licence; and
- proof of your address such as a current utility bill.
2.3 You may apply for some of our cards online or by phone. We will need to verify your identity either by use of
electronic databases and/or by the provision of documents as set out above.
2.4 To open your Account you will need to pay the Card Issue fee and your first Monthly Subscription fee. Online
applicants may soon have the option to pay an Annual All Inclusive Fee. Where applicable, online applicants
will also incur a Payment Processing Fee. For full details see the Fees Summary for your Prepaid MasterCard
Card. By paying the Card Issue fee you are agreeing to these Terms and Conditions.
2.5 We reserve the right to refuse to issue or activate a Card.
3. ACTIVATING YOUR PREPAID MASTERCARD CARD ACCOUNT
3.1 Your Prepaid MasterCard Card will be sent to you within 10 days. If you applied online you will also receive
a PIN under separate cover. On receipt you should sign the reverse of the Prepaid MasterCard Card and
contact us to activate the Prepaid MasterCard Card.
3.2 On activation of your Prepaid MasterCard Card, you must destroy your ATM card by cutting it in half.
3.3 We reserve the right to terminate this agreement immediately if you do not activate your Prepaid MasterCard
Card within 14 days of the Account Opening Date or we suspect you or any additional cardholder have given
false information or are involved in fraudulent or criminal activities.
4. MAKING WITHDRAWALS FROM YOUR ACCOUNT
4.1 You can use your Card with your PIN to withdraw cash from ATMs and at bank counters. A withdrawal fee will apply (see Fees Summary). You may also be subject to any applicable fees, surcharges, rules and regulations
of the relevant ATM, or other financial institution or association. It is your responsibility to check any additional
fees or surcharges prior to processing your transaction. The maximum combined amount you may withdraw
per day via ATM and at bank counters is £500*. The purchase of travellers cheques, foreign currency, and similar items is included in this limit.
4.2 You can always use your Prepaid MasterCard Card to purchase goods and services from retailers subject to there being sufficient funds available in your Account and the merchant being able to obtain verification
online. Please note for certain retail outlets e.g. restaurants and petrol stations we may increase the
authorisation amount before your transaction is approved. From time to time we may also impose controls
on the use of your Prepaid MasterCard Card in specific market sectors. See our website or the brochure
provided with your Card for full details.
4.3 If you use your Card to make a purchase or cash withdrawal in a currency other than pounds sterling, the
transaction will be converted to pounds sterling at the exchange rate applicable at that time. A fee may apply
(see Fees Summary).
4.4 You must not spend more money than you have on the account. Any attempt to do so may be treated as a
criminal act.
5. RELOADING YOUR ACCOUNT
5.1 You can Reload your Account with cash or by debit card at the Post Office®. You may also be able to Reload
your Account with cash at designated retail outlets. Please see our website or the brochure provided with
your Card for more information. The minimum reload amount is £10. A fee may apply (see Fees Summary).
5.2 Some Prepaid MasterCard Cards require a minimum cumulative annual load. If you do not do this we reserve
the right to decline the issue of a replacement card. Please check your Prepaid MasterCard Card Fees
Summary for details.
5.3 Unless we advise you otherwise you may Reload your Account up to 5 times daily with a maximum account
balance of £5,000* at any time. Reloads at a Post Office® branch are subject to a limit of £999* per Reload.
We reserve the right to decline any Reloads. If you Reload your Account at a designated retail outlet, the
funds reloaded on your Account should be available for use within minutes. If you Reload your Account at a
Post Office® branch, the funds will usually be available the next business day, but can take two or more
business days to become available for use.
5.4 Funds in your Account will not earn interest.
6. REQUESTING ADDITIONAL CARDHOLDERS
6.1 All additional cardholders must be at least thirteen (13) years old.
6.2 You can request additional Cards by contacting Customer Services. You will be charged a fee for all additional
Cards issued (see Fees Summary).
6.3 You, as the primary Account holder will be responsible for the use of the additional Cards and for any
applicable fees or charges that the additional cardholders may incur.
6.4 We will not disclose your Account information to the additional cardholder without prior written permission
from you.
6.5 The use of their Card by an additional cardholder will be regarded as confirmation that they accept these
Terms and Conditions.
7. KEEPING YOUR CARD AND PIN SAFE!
7.1 Using your Card and PIN will be the primary way for you to take money out of your Account.
7.2 You must keep your PIN safe, this means:
- when you receive your PIN, you must memorise it and destroy the notification slip;
- you must keep your PIN and make sure that additional cardholders also keep their PIN secret at all
times;
- you must not disclose your PIN to anyone including friends, family, our staff or retailers;
- you must not write your PIN anywhere;
- you must not use your PIN if someone else can see you typing it in.
7.3 If you suspect that someone else knows your PIN, change it as soon as possible.
7.4 If you have forgotten your PIN you must call Customer Services. You should receive a reminder PIN within 5
working days.
7.5 You must keep your Card safe, this means:
- you must not give your Card to anyone else;
- you must not damage or bend your Card;
- you must ensure that you keep your Card in a safe place.
8. REPORTING LOST AND STOLEN CARDS
8.1 You must call us immediately on 0871 277 5599, 24 hours a day, 7 days a week if: (a) your Card is lost; (b)
your Card is stolen; or (c) you find out that your Card is being used in a manner not authorised by you. We
will then take action to stop someone else getting access to the money in your Account.
8.2 You will be asked to provide your Card number and other details to help our staff verify they are talking to
the correct person. You may also be required to help us, our agents or the police if your Card is lost or stolen
or we suspect your Card is being misused.
8.3 If our records show that there is money remaining on your Account, we will cancel your Card and issue a
new one to the address on your Account within 14 days (see Fees Summary).
8.4 If we know of, suspect or wish to prevent misuse of your Card we may, without notice:
- refuse to approve a transaction;
- cancel or suspend your right or an additional cardholder's right to use the Card for all or any purposes;
- refuse to replace any Card.
These Terms and Conditions will continue even if we do any of these things and we will not be responsible or incur
liability for any loss or damage you or an additional cardholder may suffer as a result.
9. REPORTING TRANSACTION DISPUTES
9.1 If you believe that any of the transactions on your Card were unauthorised or incorrectly posted to your
Account, you must notify us within 30 days. We will attempt to assist you with any qualifying dispute under
the MasterCard® scheme regulations.
9.2 You must attempt to resolve a transaction dispute with the merchant before asking that we pursue the
dispute on your behalf.
9.3 We may send you a dispute declaration form which must be completed in full for us to assist you with a
transaction dispute.
9.4 We will not refund any sums to you if you have not taken the precautions set out in these Terms and
Conditions, in particular keeping your PIN and Card safe.
9.5 You will not receive a refund until our investigation is complete. If the disputed transaction is refunded to your
Account, it may later be deducted from your Account if we receive information that proves that the transaction
was genuine and correct. If our investigations discover that the disputed transaction was genuine and authorised
by you or your additional cardholder, we will charge you £12.00.
10. ADVISING CHANGES OF NAME, ADDRESS OR CONTACT DETAILS?
10.1 It is your responsibility to notify us within 14 days of any changes to your or any additional cardholder's
name, address and any other applicable contact details such as e-mail address or contact telephone number
so that our records are accurate, complete and up to date. You will be liable for any loss or fraud that directly
results from any failure to advise us.
10.2 You can notify Customer Services of any such change.
11. ACCOUNT CLOSURE AND YOUR RIGHT TO CANCEL
11.1 You have the right to withdraw from this agreement without cause and without penalty for a period of 14
days from the Account Opening Date. Please note this will not entitle you to a refund of any
transactions you have made or charges made in respect of foreign currency transactions and, where applicable, to a refund of the Payment Processing Fee. To close your Account at any time you need to
write to Customer Services.
11.2 After the 14 day period you are liable for all transactions and fees on your Account until we receive your
written notice and your Card, including any additional Cards. Once all transactions and fees have been deducted, any balance on your Account will be returned to you. A Cancellation fee will apply (see Fees
Summary).
11.3 If your Account has had no transactions for a period of at least one year and it has a zero balance, we reserve
the right to close your Account. Before we close your Account we will contact you to advise that we will do
this.
11.4 If your Account is misused we reserve the right to close your Account without further notice.
11.5 All refunds will normally be sent to you by cheque or postal order within 7 days.
12. PROTECTING YOUR PERSONAL DATA
12.1 We are the data controller of personal data given to us in connection with your Account.
12.2 We will process personal data in order to open, administer and run your Account and to deal with any
enquiries you have about it.
12.3 If we suspect that we have been given false or inaccurate information, we may record our suspicion together
with any other relevant information.
12.4 If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention
agencies to prevent fraud and money laundering. Further details explaining how the information held by fraud
prevention agencies may be used can be obtained by contacting Customer Services.
12.5 APS is the data controller of personal data that it collects for marketing purposes as set out in 12.8 and 12.9
below. APS may use third parties to process personal data on its behalf.
12.6 Personal data may also be transferred confidentially to other organisations within Broadcastle Bank Ltd and
the APS group of companies so that we can run your Account.
12.7 We may monitor and/or record telephone calls we have with you or your additional cardholders to help us
maintain and improve the quality of our service or as required by applicable law.
12.8 We may check all personal information given by you with fraud prevention agencies and other organisations,
and we may get information about you from credit reference agencies to verify your identity. A record of such
enquiries may be left on your file.
12.9 We may use the information you provide such as your mobile phone number and email address to provide
balance updates.
12.10 We will seek your express consent before APS or third parties contact you by email or mobile phone about
any offers they believe will interest you.
12.11 APS may want to contact you by telephone or mail, about other products and services provided by APS or
other providers or share your information with third parties so they can contact you direct about their
products and services. If you no longer wish to receive information about such products or services from APS
or third parties then please contact Customer Services.
12.12 If you would like details of the third parties with which we share information about you please contact
Customer Services.
12.13 You have the right, on payment of a fee, to receive details of the personal data we hold about you. Please
contact Customer Services.
13. LIABILITY
13.1 If something which we are not reasonably able to control, including but not limited to defects relating to the
Card, stops or delays us from doing something we are supposed to do under these Terms and Conditions,
we will not be responsible for any loss which you may suffer.
13.2 If you are affected by something which is our fault, we will only be responsible for the loss you suffer as a
direct result up to a maximum of the balance on your account and not for any other loss (for example, loss
of reputation).
13.3 If you have acted fraudulently you will be responsible for all losses on your Account. If you act without
reasonable care and this causes losses, you may be responsible for them.
13.4 Provided you have not acted fraudulently or without reasonable care, you will not be liable for any
transactions or fees incurred on your Account if: (a) your Card is used before you have received it, or (b)
someone else uses your Card before you report it lost or stolen.
13.5 In the event that you do not use your Card in accordance with these Terms and Conditions or we find that
you are using the Card fraudulently we reserve the right to charge you for any reasonable costs that we incur
in taking action to stop you using this Card and to recover any monies owed as a result of your activities.
13.6 We accept no responsibility or liability for the goods or services that you purchase with your Card.
13.7 We accept no responsibility or liability for a merchant refusing to honour a transaction on your Card or failing
to cancel an authorisation.
13.8 From time to time your ability to use your Card may be interrupted, e.g. when we carry out maintenance, for
which we will incur no liability. If this happens, you may be unable (a) to use your Card to pay for purchases
or obtain cash from ATMs, (b) to Reload your Account, and/or (c) to obtain information about the funds
available in your Account and/or about your recent Card transactions. Please notify Customer Services if you
have any problems using your Card.
13.9 The Financial Services Compensation Scheme is not applicable for this Card. No other
compensation schemes exist to cover losses claimed in connection with this Card. This means that
in the unlikely event that Broadcastle Bank Ltd becomes insolvent your funds may become valueless
and unusable and as a result you may lose your money.
14. WHO IS RUNNING MY CARD ACCOUNT?
Your Card Account is held with and issued by Broadcastle Bank Ltd which is authorised as a bank and emoney
issuer in the UK by the Financial Services Authority. Their registered office is Sefton Park, Bells Hill,
Stoke Poges, Buckinghamshire, SL2 4JS. Company number: 0542018. Your Card will be operated on their
behalf by APS whose registered office is situated at 6th Floor, One London Wall, London, EC2Y 5EB. Company
number 04947027.
15. WHAT HAPPENS WHEN YOUR PREPAID MASTERCARD CARD EXPIRES?
15.1 We will automatically send you a replacement Prepaid MasterCard Card prior to the expiry date of your
current Prepaid MasterCard Card. If you do not receive your replacement Prepaid MasterCard Card please
contact Customer Services.
15.2 We reserve the right to decline to issue a replacement Prepaid MasterCard Card.
15.3 We will charge you a Card Issue fee for any Prepaid MasterCard Card reissued or replaced on your Account
(see Fees Summary).
15.4 We will renew your Prepaid MasterCard Card on the same pricing plan as the expiring Card.
15.5 You will be charged a Cancellation fee in the event that you request a refund of the remaining funds on your
Account once your Card has expired (see Fees Summary).
16. HOW WILL YOU KNOW ABOUT ANY CHANGES TO THESE TERMS AND CONDITIONS?
We may change these Terms and Conditions. All changes, including changes to the figures in 4.1 & 5.3
marked (*) above, will be posted on our website. If we make any other material changes we will notify you by post at least 30 days in advance, except in exceptional circumstances. If you are significantly
disadvantaged by any such change you may cancel your Card in accordance with our refund policy (see section 11). In such circumstances you will not be charged a Cancellation fee.
17. WHAT LAW APPLIES?
17.1 English law applies to these Terms and Conditions and English courts will deal with any legal proceedings
between us.
17.2 Your account is subject to regulatory supervision by the Financial Services Authority.
18. WHAT IF YOU HAVE A COMPLAINT?
18.1 If you are unhappy with the way your Account is being run you should contact Customer Services so that we
can investigate the circumstances as soon as possible. A copy of our complaints procedure is available on
request.
18.2 If we are unable to resolve any complaint through our internal complaints procedure, you may contact the
Financial Ombudsman Service at: South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080
1800, E-mail: enquiries@financial-ombudsman.org.uk
FEES SUMMARY
By using your Card you agree to pay all applicable fees you may incur whilst using your Account. The applicable
fees are set out below:
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